Introduction to knowledge management knowledge management, which is defined according to rastogi 2000 as a systematic process with activities of acquiring, creating, storing, sharing, diffusing, developing, and deploying knowledge by individuals and groups in pursuit of major organizational goalsp. Km infrastructure at the organizational level, supports km mechanisms and km technologies. The role of knowledge management process and intellectual. Beginners guide to it infrastructure management smartsheet. Intellectual frameworks and research challenges iii the knowledge infrastructures research group convened a workshop in may 2012, sponsored by the u. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management. May 24, 20 researchers have asserted that it is mostly organizational factors that pose a challenge to the management of knowledge. The impact of knowledge management infrastructure on organisational competitiveness in a confuciansocialist market economy. Promoting knowledge sharing and knowledge management in. Dec 07, 2015 whatisanarchitecture architecture means offering or rendering professional services in connection with the design and construction of buildings, or built environments.
Knowledge transfer spirals tools data management tools data warehouses, data search engines, data modeling, visualization information management tools automated information search and retrieval agents, decision support technologies, executive information systems, document management technologies knowledge management. Knowledge management infrastructure in an organization can be achieved by direct facetoface sharing of information. Organizational readiness, knowledge management implementation, it infrastructure, knowledge process 1. The construction of an it infrastructure for knowledge management 9 potential for achieving the firms strategic objectives and aligns management processes e. The principles and practice of knowledge management by. In chapter 2, we examined the nature of knowledge as well as its various forms and locations. From the last decade, knowledge management km performs outstanding while implemented correctly not only to enhance the internal strength of the organizations but also to boost the external competitiveness. It is an important enabler of knowledge management in organizations. Keywords knowledge management infrastructure, knowledge management, job performance, jordan introduction universities aim to build a world where leaders are prepared to lead the nation with social justice. Because of the complexity of it infrastructure, it is not uncommon for it infrastructure management to be broken into substructures, such as systems management, network management, and storage management. Impact of knowledge management practices on organizational. How to identify knowledge and evaluate knowledge management. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. The construction of an it infrastructure for knowledge management 141 spms, which comprises diverse measures across financials, customers, processes and longterm innovation, provides an important formal mechanism to collect or produce information that can be used to develop organisational learning chenhall, 2005.
It envisions a healthcare knowledge management system hkms that would help to integrate important components, disseminate. The effective knowledge management infrastructure and. Pdf information and knowledge management impact of. In the conceptual framework of this work, knowledge management is composed of three. Insights from ongoing research are used to discuss the context for knowledge management in construction, and the role of information technology it as an enabler for knowledge management. Pdf the aim of this research is to explore the role of knowledge management km infrastructure organizational culture, organizational structure. This study aims to determine the impact of knowledge management infrastructure on the performance effectiveness of the jordanian organizations that need. This chapter explains in greater detail the concept of knowledge management. Km infrastructure can be classified into two major capabilities, technical and social infrastructure. The role of knowledge management infrastructure in enhancing. Overview of knowledge management in organizations 3 trust is the channel through which the knowledge can be exchanged smoothly. Although the above definitions vary in their description of knowledge management, there seems to be a consensus to treat knowledge management as a set of processes allowing the use of knowledge as a key factor to add and generate value bueno and ordonez, 2004.
Knowledge management is more a methodology applied to business practices than a technology or product. Additionally, an enterprise it infrastructure management team is typically responsible for the following essential it elements and services. In order to do this, universities need to create and accumulate the appropriate knowledge. It infrastructure refers to the artifacts, tools and resources that contribute to the acquisition, processing, storage, dissemination and use of. This 16 chapter text is about knowledgehow to capture it, how to transfer it, how to share it, and how to manage it. It is important to remember that knowledge management is not about managing knowledge for knowledge s sake. There is a need for practical guidance how knowledge management system should implement in organizations. Systems and processes is a comprehensive coverage of km, including the explication and connection of the human and the technical side. Knowledge management as an important tool in organisational. Role of knowledge infrastructure capabilities in knowledge. This perspective suggests that a knowledge infrastructure consisting of technology, structure, and culture along with a knowledge process architecture of acquisition, conversion, application, and protection are essential organizational capabilities or preconditions for effective knowledge management. The purpose of this paper is to examine the role of knowledge infrastructure capability in knowledge management km practices within an organization.
Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Information technology as an enabler of knowledge management. Km infrastructure km infrastructure reflects the longterm foundations for knowledge management. Is information science in the department of information science faculty of engineering, built environment and information technology university of pretoria november 2003. Knowledge management infrastructure knowledge management infrastructure capability refers to modular products and organizational designs that encourage knowledge management activities in an organization 32. The impact of knowledge management infrastructure on. Infrastructure for knowledge management 42738 words bartleby. Data and knowledge management in designing healthcare.
Background although knowledge management capability is extensively used by organizations, reaching their maximum financial and nonfinancial performances has not been fully researched. Knowledge management as an important tool in organisational management. Impact of knowledge management practices on organizational performance. Information technology enables km by providing the enterprise architecture on which it is. Here, in the context of knowledge management architecture, architecture conveys the mean of designing, planning and method of constructing knowledge management procedure. Nevertheless, information technology is crucial to the success of every knowledge management system. In an organizational context, knowledge management infrastructure includes five major components. It also describes knowledge management solutions, which refer to the variety of. Knowledge management km has become a vital concept for malaysian banking industries in enhancing their competitive advantage. They have to be much more flexible, more responsive, and more. Basic definitions of knowledge and knowledge management are provided. Knowledge management is the process of capturing, distributing, and effectively using knowledge. High level of trust in organizational culture can facilitate knowledge sharing, particularly tacit.
Using a case study approach to compare and contrast the cultures and knowledge management approaches of two organizations, the study suggests ways in which organizational culture influences knowledge management initiatives as well as the evolution of knowledge management in organizations. Pdf the role of knowledge management infrastructure in. For a more comprehensive discussion and definition, see my knowledge management definition. How can one build knowledge management infrastructure in. National science foundation and the sloan foundation. Pdf knowledge management infrastructure and processes on. Pdf on may 1, 2018, olateju jumoke ajanaku and others published knowledge management infrastructure and processes on effectiveness.
We propose a framework that could use by practitioner and manager as guidance in developing and implementing knowledge management system as sociotechnical systems. How can one build knowledge management infrastructure in an. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. The principles and practice of knowledge management by martie maria squier submitted in fulfilment of the requirements for the degree of m. European journal of social sciences issn 14502267 vol. The role of knowledge management infrastructure in. Awad takes students through a processoriented examination of the topic, striking a balance between the behavioral and technical aspects of knowledge management and use it.
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